Can't connect to Mac/laptop

[peterblaze]

Can't find this problem on the forum so I started a new topic.

I can't connect to my computer since a couple days. before it worked fine. this is what I already tried:
Other cables, powered and non powered hubs, resetting, updating wtools, removing wtools, tried on windows also, startup key combinations (maybe I did something wrong),...
Is there any way to update the firmware with an usb stick?
does anybody have the fixture library that I can put back on the wolf with usb stick?
Wtools: 1.5.5
firmware Wolf: 1.2.1
Mac os: Sonoma 14.7
Windows os: Windows 11
Thanks for your help!

[willm]

Hello,

Are you able to connect to WTOOLS by starting the controller in firmware recovery mode? This can be done by holding WOLF + SPEED when connecting the USB cable, this should then hopefully allow you to connect to WTOOLS and also to update the firmware then.

Kind regards,
Will

[peterblaze]

No luck so far.
How long should it take to connect?

[willm]

Hi Peter,

It should be near instant. Just to confirm- when starting in FW recovery mode, all the buttons should illuminate green- does this happen correctly?

I'll have a chat with some colleagues and see if there are any other things I might have missed or that we can try.

Kind regards,
Will

[willm]

Hi again Peter,

It would actually be really useful if you could please raise a ticket at help.wolfmix.com so that we can look further into this for you- since we can get some more info through our ticketing system.

Kind regards,
Will

[peterblaze]

All buttons are green in recovery mode.
Nothing after a few hours.
Ticket made

Thanks for the support!