2.0 bad bug

General discussion between Wolfmix owners. Checked occasionally by the Wolfmix support team.
Redlights5744
Posts: 14
Joined: Mon May 20, 2024 3:01 am

2.0 bad bug

Post by Redlights5744 »

I have been waiting for a fix to this but nothing has come. I can not get my controller to add fixtures to a show file anymore. Every time I hit the button, the controller freezes. This has started when updating to 2.0.3 and still persists even when down grading the controller to 1.2.6.

Why am I the only person experiencing persistent issues from this update even when using older version?
AlexR
Posts: 74
Joined: Wed Apr 19, 2023 10:44 am

Re: 2.0 bad bug

Post by AlexR »

Hello! This sounds like it could be an issue with your Wolfmix hardware.

Could you please open a ticket at our helpdesk and we can look into this and try to get your problem resolved.

https://help.wolfmix.com/#/home

Please provide your serial number in the ticket too (7 digit number starting with 200...).

Kind regards
Alex
Wolfmix Support
Redlights5744
Posts: 14
Joined: Mon May 20, 2024 3:01 am

Re: 2.0 bad bug

Post by Redlights5744 »

I don’t see why this would be a hardware issue since it worked completely fine before the update but I’ll go down this hole again.
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