No access to Fixtures after Update

[Svensk]

Hi,

someone else having problems to access the fixtures after Update:
WTOOLS 1.3.1
W1 Firmware 0.6.7

How can i downgrade to the old Version (where can i get the old Firmware for the W1)?

Thanks and nice weekend

Sven

[axell]

Sven, it is most likely NOT the new WTOOLS v1.3.1 and also not Wolfmix v0.6.7 what is causing this problem.
This error happens if Nicolaudie is "working" on the Cloud Services or something "happened" to the Cloud. Normally this will be fixed within short time.
In addition you may want to reboot your Computer and (power cycle) the Wolfmix. If you still get no access, I would recommend to open a Service Ticket and provide your pics in the description
https://nicolaudiegroup.com/contact

[Svensk]

Maybe ... did you even try it?
Before today it worked ...

But still the question:
How can i downgrade to the old Version (where can i get the old Firmware for the W1)?

[axell]

The problem must not affect everybody. I have had few Cloud issues only with my account nobody else had.
Also logout and re-login sometimes helps to fix problems Also you may try to reset WTOOLS in SETTINGS (die Einstellungen) tab (helped me once with my Sync problems).
Finally, delete WTOOLS from your computer and DOWNLOAD it AGAIN and re-install. Maybe one file was corrupted when installed and can be fixed by re-instal it.

I can confirm that this problem is NOT WTOOLS 1.3.1 and NOT Wolfmix Firmware 0.6.7.

For older versions of WTOOLS or Wolfmix firmware you may want to open a Ticket, so they may can send it to you.

[Simon]

Try going to settings -> reset WTOOLS
Also try settings -> factory reset

[Svensk]

Try going to settings -> reset WTOOLS
That was the solution
THX