Selling Wolfmix - Add-ons connected to account

General discussion between Wolfmix owners. Checked occasionally by the Wolfmix support team.
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SympyNinja
Posts: 1
Joined: Wed Dec 28, 2022 2:55 pm

Selling Wolfmix - Add-ons connected to account

Post by SympyNinja » Tue Nov 28, 2023 6:13 pm

Hi all,

I want to sell my wolfmix to a friend of mine, and upgrade myself to the Mk2 version. I have bought multiple add-ons (Wlink, 3D Link, DMX universe), do these activate again on my new wolfmix because they are synced with my account? If that is the case, I can just reset my mk1 wolfmix without losing those add-ons?

Thanks in advance!

AlexR
Posts: 44
Joined: Wed Apr 19, 2023 10:44 am

Re: Selling Wolfmix - Add-ons connected to account

Post by AlexR » Wed Nov 29, 2023 4:42 pm

Hello!

The add ons are actually installed on the controller rather than synced with your account, so they will not automatically be installed on your MK2. Please send us a ticket about this with the serial numbers for both your Wolfmix controllers and we'll transfer the add ons for you!

https://help.wolfmix.com/#/home

Kind regards
Alex
Wolfmix Support

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