Wolfmix

Hello, Thanks for taking the time to write this report! Unfortunately I am not sure that I 100% follow the issue here, I feel it may be a lot quicker to understand with a video demonstration of the issue at hand. If you could please create a quick demonstration for us and attach it to this thread, o...

Hey Adrian! Funnily enough, I had come across some similar issues to this just yesterday as I was discussing the 'Pulse synchronisation at 0% speed' with the development team. I have uploaded a short video demonstrating how/why this type of behaviour is occurring but I will also explain briefly belo...

Hello everyone! Sorry to hear you are having trouble installing WTOOLS, would you please be able to try the following: - Firstly- please could you try to completely remove the installer, restart your computer, and then reinstall WTOOLS via the following link: https://eu-tools.n-g.co/Release/wtools.e...

Hello, - The latest version of the Phantom 65 should enable you to use the UV colour correctly, please re-sync the profile via WTOOLS to use the latest version. - We are currently working on an update for the Wolf flash effect which will address this issue with some fixtures being unaffected by the ...

Hi Kevin, Thank you for your post! I have just made a minor adjustment to the profile which I believe should fix the issue, to sync the updated profile to your Wolfmix please follow these steps: - Connect your Wolfmix to your computer - Open WTOOLS - Go to the Fixtures tab - Within the Computer list...

Hello, As Axell correctly pointed out, the Dimmer channels in Mode 5 (84 channels) will not be affected by the Blackout button. Due to the nature of this fixture profile, the Wolfmix will try to 'blackout' the profile by setting all RGBW values to 0. However, this means it will leave the Dimmer chan...

Blackout is NOT DIMMING the LEDs. Blackout will take all R,G,B channels to "0" and park the Color Wheel at "Default" (Black). The DIMMERS however will always stay on. Hi Axell, Just an fyi - this is actually not quite the case! The Blackout function can work in a number of diffe...

Hello, Thank you for reporting this issue with the Eurolite TMH-13. We have updated the fixture profile in the last 12 days, so you may not have the most recent version of the fixture on your Wolfmix yet. To update the profile please complete the following steps: - Connect your Wolfmix to your compu...